Shipping Policy

COVID-19 DELIVERY UPDATE


Our warehouses, operated by our partners, remain open but are operating at a reduced capacity. This is to ensure safe working practices and distance between employees. This may result in delays to delivery timeframes.
Similarly, our courier partners have actioned their own measures to ensure contactless deliveries.
During this COVID-19 crisis with most countries and states being on lockdown, please allow for an additional 5 - 7 days for delivery for items being delivered.
Delivery times do not include customs or other delays.


FREE SHIPPING ON ALL ORDERS


Our aim is to provide our customers with great quality products and service.That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

WE SHIP TO MORE THAN 200 COUNTRIES

We strive to serve customers worldwide and are happy to say we can provide international shipping services. However, there are some locations we are unable to ship to. If you place an order from a country we can not ship to, a customer services representative will contact you from ESSENTIALAXIS.

LOST/MISSING PACKAGES

ESSENTIALAXIS is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

ESSENTIALAXIS is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States
8-14 Business days
Canada, Europe
8-15 Business days
 Australia, New Zealand
8-15 Business days
Central & South America
10-20 Business days
Asia
8-15 Business days
Africa
15-30 Business days


Max delivery time – 45 business days.

*Note: Hawaï, Alaska, Puerto Rico, Guam and other overseas addresses, APO / FPO military addresses delivery time is more than 40 days due to COVID-19.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped .

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

support@essentialaxis.com

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